There is much to be learned at any job you hold in your life. Skills that can be incredibly useful in a number of future professions. Whether working in retail, hospitality, food service, or in a call center – when you are serving customers, you are learning skills that are highly desired by any company.
Here are some of the most sought-after skills you will gain from a job in customer service.
Active listening is a skill that will help you in any position you ever hold. When we say active listening, we mean that you are truly using both ears to hear the message that another is conveying. All too often, people listen merely to respond instead of listening to understand, process, and move forward. When dealing with customers you are listening for a number of things – their needs, their concerns, their frustrations, and their expectations.
Effective communication is key to long-term success. It is not just about being able to speak, it is about being able to clearly, appropriately, and confidently get a message to the intended recipients. Communication is not limited to just speaking, it is conveyed through writing, your tone of voice, your choice of words, and your body language.
Issues that people have can range from simple to extraordinarily complex. Being able to ask the right questions, identify the problem, and then troubleshoot the challenges to identify a solution is a skill that every employer is looking for. Companies want to know that their team members can think both inside and outside of the box to meet their customers’ needs. That ability stems from people’s ability to use their critical thinking skills.
Change is the only constant. If you are planning on things always staying the same, or are stuck in the habit of thinking the way you have always done things will always be the best way, you are setting yourself up for failure. All things evolve, which means that you need to demonstrate adaptability. Staying flexible, opening your mind to new ideas, and keeping your skills fresh will serve you well in any job you ever hold.
Competing priorities, hard deadlines, and time-wasters impact us all. Being able to effectively manage your minutes will help keep you on track and demonstrate your value. Once you are able to quickly identify the objective, provide exceptional service while remaining efficient, and plan your work out accordingly, you will notice an increase in both productivity and satisfaction.
Increase Your Service Skills
It is never too late to increase your customer service skills. Whether you take on a new job, pick up a volunteer opportunity, or simply recognize who your current customer is (even within your organization) – you can reflect on and refine your skills. Start today!